Frequently Asked Questions

BoreyMart FAQ
Last Updated: March 5, 2025

Welcome to BoreyMart’s FAQ page! Find answers to common, advanced, and niche questions about shopping, shipping, returns, payments, accounts, customer service, and more on boreymart.com. If your question isn’t listed here, contact us at support@boreymart.com or 1-800-267-3962, Monday–Friday, 9:00 AM–5:00 PM EST.

Ordering and Products

1. How do I place an order on boreymart.com?
Browse our categories (e.g., Food & Beverages, Sports & Entertainment, Toys & Games, Women’s Clothing), add items to your cart, and proceed to checkout. Create an account or check out as a guest, enter your shipping and payment details, review your order, and confirm. You’ll receive an order confirmation email with details.

2. What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express, Discover), digital wallets (Apple Pay, Google Pay), Shop Pay, and PayPal. All transactions are secure, processed via PCI DSS-compliant partners. See our Payment Policy for more on security and refunds.

3. Do you offer discounts or promo codes?
Yes, we offer periodic promotions and promo codes. Apply codes at checkout before payment—codes cannot be combined or applied retroactively. Check our Deals & Promotions page, subscribe to our newsletter, or follow us on social media (e.g., Instagram, Facebook, Twitter) for updates.

4. What should I do if a product is out of stock?
If an item is out of stock during checkout, we’ll notify you. Sign up for restock alerts on the product page to receive an email when it’s available. Some items may be limited or seasonal, so act quickly upon restocking.

5. Can I pre-order products not yet in stock?
Currently, BoreyMart does not offer pre-orders. However, we’re exploring this feature. Check back for updates or contact support@boreymart.com for availability estimates on specific items.

6. Can I customize or personalize products?
Some products, like toys or women’s clothing, may offer customization options (e.g., engraving, monogramming). Check product pages for availability. Contact support@boreymart.com for custom requests, which may incur additional fees and longer processing times.

7. How can I order in bulk for events or businesses?
For bulk orders (e.g., corporate gifts, events), email support@boreymart.com with your requirements, quantity, and delivery timeline. We offer discounts and custom packaging for large orders, subject to availability and minimum purchase thresholds (typically 50+ units).

8. Do you offer gift wrapping or gift cards?
Yes, select “Gift Wrap” at checkout for an additional fee (starting at $5), and include a personalized message (up to 100 characters). We also offer digital and physical gift cards, available on boreymart.com under “Gift Cards.” Gift cards can be redeemed for any product on our site.

9. What are your seasonal or limited-edition products?
We offer seasonal items (e.g., holiday snacks, summer sports gear) and limited-edition products (e.g., exclusive toys, fashion collections). These are marked on product pages and may sell out quickly. Check our Deals & Promotions page or subscribe for alerts.

10. Do you offer subscription services for recurring purchases?
We’re piloting subscription options for select categories (e.g., food, sports supplements). Sign up for updates on boreymart.com or contact subscriptions@boreymart.com to join the waitlist and learn about benefits like discounts and free shipping.

Shipping and Delivery

11. How long does shipping take?
Standard U.S. shipping takes 10-15 business days, expedited shipping 2-3 business days, and international shipping 16-30 business days, depending on location and customs. Delivery times may vary due to holidays, weather, or carrier delays. See our Shipping & Returns Policy for details.

12. How can I track my order?
After your order ships, you’ll receive a tracking number via email. Use the link to monitor your package’s progress on the carrier’s website (e.g., UPS, FedEx). If you don’t receive tracking info, contact support@boreymart.com.

13. What if my package is delayed or lost?
Track your shipment using the provided number. Delays may occur due to weather, holidays, or carrier issues. If your package is lost, report it within 7 days at support@boreymart.com, and we’ll investigate with the carrier and offer a replacement or refund, subject to our policies.

14. Do you ship internationally?
Yes, we ship to most countries. International orders may take 16-30 business days and incur customs duties, taxes, or import fees, which customers are responsible for. Check our Shipping & Returns Policy for specific rates, restrictions, and prohibited items (e.g., certain perishable goods).

15. Can I change my shipping address after placing an order?
If your order hasn’t shipped, contact support@boreymart.com within 30 minutes of placing the order. We may charge a fee (up to $10) to update the address, but changes cannot be made after shipment.

16. Do you offer same-day or next-day delivery?
Currently, we don’t offer same-day delivery, but expedited shipping (2-3 business days) is available for U.S. orders. We’re evaluating same-day options for select urban areas—check boreymart.com for updates or contact support.

17. Can I split my order into multiple shipments?
If your order includes items with different shipping times (e.g., in-stock vs. backordered), we may split shipments automatically. Contact support@boreymart.com if you prefer a specific arrangement, which may incur additional shipping fees.

18. What carriers do you use for shipping?
We partner with major carriers like UPS, FedEx, and USPS for U.S. orders, and DHL or local partners for international shipments. Carrier selection depends on your location and shipping method.

Returns and Refunds

19. How do I return a product?
Return eligible, unused items within 30 days of delivery. Contact support@boreymart.com with your order number, and we’ll provide a return authorization and instructions. You cover return shipping costs unless the return is due to our error (e.g., damaged item). See our Shipping & Returns Policy.

20. What if I receive a damaged or defective product?
Report damaged or defective items within 7 days of delivery by emailing support@boreymart.com with your order number, a description, and photos. We’ll arrange a replacement or refund, subject to our Product Warranty Policy.

21. Can I exchange a product instead of returning it?
Yes, you can exchange eligible items within 35 days, subject to availability. Follow the return process, specify your desired exchange, and we’ll ship the new item after receiving the return. Additional shipping fees may apply.

22. How long does it take to process a refund?
Refunds are processed within 10-14 business days of receiving your return, minus shipping fees if applicable. Credits appear in your original payment method, depending on your bank or payment provider’s timeline.

23. What items are non-returnable?
Perishable goods (e.g., food items), personalized products, and items marked as non-returnable on the product page cannot be returned. See our Shipping & Returns Policy for a full list of exclusions.

24. Can I return a gift I received?
Yes, if the gift was purchased on boreymart.com, the recipient can return it within 30 days with proof of purchase (e.g., order number or gift receipt). Contact support@boreymart.com for assistance.

Accounts and Privacy

25. How do I create or manage my account?
Visit boreymart.com, click “My Account,” and select “Register” to create an account with your email and password. Log in to update your profile, view orders, or manage subscriptions. See our Terms of Service for account rules.

26. How does BoreyMart protect my personal information?
We use encryption, secure servers, and industry-standard security measures to safeguard your data. Review our Privacy Policy for details on data collection, use, and sharing, in compliance with laws like CCPA and GDPR.

27. What are cookies, and how does BoreyMart use them?
Cookies enhance your browsing, personalize content, and analyze usage. You can manage preferences via our Cookie Policy or browser settings. Essential cookies are required for site functionality; you can opt out of non-essential ones.

28. How do I reset my password or recover my account?
Click “Forgot Password” on the login page, enter your email, and follow the instructions in the reset link we send. If you can’t access your email, contact support@boreymart.com for assistance.

29. Can I delete my BoreyMart account?
Yes, log in, go to “My Account,” and select “Delete Account.” We’ll process your request within 30 days, but note that some data may be retained for legal or operational reasons per our Privacy Policy.

30. How can I update my email or shipping preferences?
Log in to “My Account,” navigate to “Profile Settings,” and update your email, shipping address, or notification preferences. Changes take effect immediately for future orders.

31. What happens to my abandoned cart?
If you leave items in your cart, we may send a reminder email within 24 hours to complete your purchase. No charges occur unless you confirm the order. You can manage cart notifications in your account settings.

Customer Service

32. How can I contact BoreyMart’s customer service?
Reach us at support@boreymart.com, 1-800-267-3962, or via live chat on boreymart.com (Monday–Friday, 9:00 AM–5:00 PM EST). We aim to respond within 24-48 hours. See our Customer Service Policy for more.

33. What if I have a complaint about a product or service?
Email support@boreymart.com with your order number, a detailed description, and photos (if applicable). We’ll investigate and respond within 48 hours, offering a resolution like a refund, replacement, or other remedy.

34. Do you offer live support on weekends or holidays?
Our live support is available Monday–Friday, 9:00 AM–5:00 PM EST. For weekend or holiday inquiries, leave a voicemail or email, and we’ll respond within one business day.

35. Can I request a callback for customer service?
Yes, leave your name, order number, and preferred callback time in an email to support@boreymart.com or voicemail at 1-800-267-3962. We’ll call you back during business hours.

36. How can I escalate an unresolved issue?
If your issue isn’t resolved, email manager.support@boreymart.com with a summary, and our Customer Service Manager will review it within 5 business days, per our Customer Service Policy.

Promotions and Loyalty

37. How can I stay updated on BoreyMart promotions?
Subscribe to our newsletter, follow us on social media (e.g., Instagram, Facebook, Twitter), or check the Deals & Promotions page on boreymart.com. We also send exclusive offers via email if you opt in.

38. Do you have a loyalty program?
We’re developing a loyalty program to reward frequent shoppers with points, discounts, and special perks. Sign up for updates on boreymart.com or contact support@boreymart.com for more information.

39. Can I combine multiple promo codes on one order?
No, only one promo code can be applied per order. Check the terms of each code on our Deals & Promotions page for exclusions or restrictions.

40. What if a promo code doesn’t work?
Verify the code’s validity, expiration, and terms on our Deals & Promotions page. If it still doesn’t work, contact support@boreymart.com with the code and error message for assistance.

Sustainability and Ethical Practices

41. Does BoreyMart prioritize sustainability?
Yes, we’re committed to sustainability, using eco-friendly packaging, partnering with ethical suppliers, and exploring carbon-neutral shipping. Check our Store Information page for details on our initiatives.

42. Can I request information about your sourcing practices?
Yes, email sustainability@boreymart.com with your inquiry, and we’ll provide details about our sourcing, packaging, and environmental efforts, subject to availability and confidentiality.

43. Do you offer recyclable or reusable packaging?
Yes, we use recyclable cardboard and minimize plastic where possible. Some products include reusable or biodegradable packaging—check product pages for specifics or contact sustainability@boreymart.com.

44. How can I suggest eco-friendly improvements?
Share your ideas via our feedback form on boreymart.com or email sustainability@boreymart.com. We review all suggestions and may implement changes based on feasibility and customer demand.

Technical and Website Issues

45. What should I do if the website isn’t working properly?
Clear your browser cache, ensure you’re using a supported browser (e.g., Chrome, Firefox, Safari), and try again. If issues persist, contact support@boreymart.com with details, and we’ll assist.

46. Why am I seeing a “Page Not Found” error?
This may occur if a page is temporarily unavailable or the URL is incorrect. Check the URL or use the site’s navigation menu. If the issue continues, report it to support@boreymart.com.

47. Is boreymart.com accessible for users with disabilities?
We strive to comply with WCAG 2.1 guidelines for accessibility. If you encounter barriers, email accessibility@boreymart.com with details, and we’ll address them promptly. See our Accessibility Policy (if applicable).

48. Why am I logged out unexpectedly on boreymart.com?
This may happen due to session timeouts (typically after 30 minutes of inactivity) or browser issues. Log in again, and ensure you’re using a supported browser. Contact support@boreymart.com if the problem persists.

Legal and Compliance

49. What laws does BoreyMart comply with?
We operate in compliance with U.S. federal and state laws, including the California Consumer Privacy Act (CCPA) and, for international users, the General Data Protection Regulation (GDPR). Review our Privacy Policy and Terms of Service for details.

50. How can I report a potential legal or policy violation?
Email legal@boreymart.com with a detailed description, your contact information, and any supporting evidence. We’ll investigate and respond within 10 business days, in accordance with our policies.

51. Do you offer tax-exempt purchasing for businesses?
Yes, businesses with valid tax-exempt certificates can apply for tax-exempt status. Email taxexempt@boreymart.com with your certificate and business details, and we’ll process your request within 5 business days.

Additional Information

52. What if I have a question not listed here?
Email support@boreymart.com or call 1-800-267-3962. We’re here to help with any inquiries about products, orders, policies, or BoreyMart’s services.

53. Where can I find BoreyMart’s policies?
Visit our Policy Center at boreymart.com/policies or use these links: Privacy Policy, Terms of Service, Shipping & Returns Policy, Payment Policy, Customer Service Policy, Product Warranty Policy, and Cookie Policy.

54. Can I request a catalog or brochure?
We don’t offer physical catalogs, but you can explore our full product range on boreymart.com. For business inquiries or bulk orders, email support@boreymart.com.

55. How can I provide feedback about BoreyMart?
Share your feedback via our website’s feedback form, email support@boreymart.com, or call 1-800-267-3962. We value your input to improve our services.

56. Does BoreyMart have a mobile app?
Currently, we don’t have a mobile app, but our website is mobile-optimized for a seamless experience. We’re exploring app development—check boreymart.com for updates.

57. Can I request order history for tax or record-keeping purposes?
Yes, log in to “My Account” to view or download your order history. For older orders or bulk requests, email support@boreymart.com with your account details, and we’ll provide a report within 5 business days.

58. What if I accidentally placed a duplicate order?
Contact support@boreymart.com within 30 minutes of placing the duplicate order. We may cancel one order if it hasn’t shipped, but a cancellation fee (up to 15%) may apply to cover processing costs.

59. Do you offer price matching?
We don’t currently offer price matching, but we regularly review prices to ensure competitiveness. Check our Deals & Promotions page for discounts or contact support@boreymart.com with pricing concerns.

60. How can I unsubscribe from BoreyMart emails?
Click the “Unsubscribe” link in any email footer or log in to “My Account,” navigate to “Email Preferences,” and opt out of marketing communications. You’ll still receive transactional emails (e.g., order confirmations).