Customer Service Policy
Customer Service Policy
BoreyMart Customer Service Policy
Effective Date: March 4, 2025
1. Introduction
This Customer Service Policy outlines BoreyMart’s commitment to providing exceptional support to our customers and the procedures for handling inquiries, complaints, and requests.
2. Contact Methods
You may reach our Customer Service team through the following channels:
- Email: support@boreymart.com
- Phone: (1) 541-627-8129, available Monday–Friday, 9:00 AM–5:00 PM EST
- Mail: Boreyroth Group, Inc. 169 Madison Ave STE 11525 New York, , NY, 10016 US
3. Response Times
- Email and live chat inquiries will receive a response within 24-48 hours during business days.
- Phone calls will be answered during operating hours, with voicemail options for after-hours messages, which will be returned within one business day.
- Written correspondence will be acknowledged within 5 business days and resolved as promptly as possible.
4. Handling Inquiries and Complaints
- We aim to resolve all customer inquiries and complaints efficiently and courteously. Please provide your order number, contact information, and a detailed description of your issue.
- If your issue cannot be resolved immediately, we will provide a timeline for resolution and keep you updated on progress.
- Escalations may be directed to our Customer Service Manager at manager.support@boreymart.com.
5. Feedback
We value your feedback to improve our services. You may submit suggestions or complaints through our website’s feedback form or by contacting our team directly.
6. Limitations
BoreyMart reserves the right to refuse or limit customer service support in cases of abusive, fraudulent, or unreasonable requests, as determined at our discretion.